Mystery Shopping is an effective method of gathering data concerning real customer service experiences. Quantifiable questioning enables Service Check to deliver customer service information that is both objective and reliable. Service Check customers then use this information to infuse resources and training on weak customer service areas. Visit: Service Check
While it sounds like fun, Mystery Shopping is a job to be taken seriously. Each assignment has a specific goal. The results are used to shape and improve the businesses you shop. A strong sense of business professionalism is required in all aspects of the job, from appearance, to timeliness, to being responsible for equipment, to shopping, to writing, to reporting, and communicating. Visit: Service Connections
Our Professional Business Analysts (BA’s), typically known in the research industry as “Mystery Shoppers”, enhance businesses ability to prevent the loss of impact resulting from customer experience, affording them the competitive edge to expand market share. SEC enables any organization to inspect their front-line selling environment through the “Eyes of the Customer”. Visit: Service Evaluation Concepts (SEC)
We are looking for highly motivated, conscientious, quality people who understand the “ins and outs” of mystery shopping and recognize their critical importance to helping us keep our promise to our clients – delivering an exceptional product and delivering it on time. Visit: Service Excellence Group, Inc.
Mystery shopping is fun, but it’s no joke! Mystery shopping can be an enjoyable way to enjoy a free meal, but it is serious business. With many of our clients, your reports are a key factor in reviewing and assessing employee performance and bonuses. Important decisions are made based on the data supplied by you, the mystery shopper. This input helps our clients improve their training programs and improve their level of customer service. Visit: Service Impressions
Welcome SecretShopNet users! The Experience Exchange site is now your only access to certification and job selection. Moving forward with a single shopper site will allow us to add new features more quickly and improve your mystery shopping experience. Visit: Service Intelligence - The Experience Exchange
Established in 1992, Service Performance Group Inc. provides its clients a wide range of customer service solutions including mystery shopping, interactive voice response (IVR) and web based customer surveys. The development and refinement of our data collection techniques have been structured to provide our clients board room quality information ensuring their most important asset, the customer, returns for future purchases. Visit: Service Performance Group
ServiceProbe needs qualified shoppers to “Mystery Shop” apartment communities. “Shoppers” are hired from all occupations: business professionals, homemakers, construction workers, secretaries, waitresses, etc. Provides Phone Shops service as well. Visit: Service Probe
We have shops located throughout the United States. Less frequently, we have shops available throughout Australia, Canada, Europe, Great Britain, Mexico, New Zealand, and South America. When a shop becomes available in your area, you will be notified by email. The email will give you a specific link to see what shops are available. Visit: Service Quality Department
Mystery shopping provides a customer-oriented focus and is a major factor in influencing and managing customer perceptions. SRC has hundreds of trained mystery shoppers across the nation. We maintain a demographics profile of our shoppers and insist that they are objective, punctual and reliable. Our programs meet traditional needs in innovative environments. SRC clients are currently using walk-in, telephone, combination, competitive, and elite programs to meet the needs of their business. Visit: Service Research
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